smartwatch x 1
USB charging cable x 1
user manual x 1
Delivery in 3 – 5 days
smartwatch x 1
USB charging cable x 1
user manual x 1
Awesome GadgetsNZ acknowledges the watches are advertised as waterproof and an IP67 rating as per manufacturers. Some watches have the Waterproof insignia on them, others do not have. We do however like to reiterate the importance of understanding the meaning of waterproof or water resistant as these terms are always interchanged as they mean different things. With reference to smartphones and smartwatch it’s almost always about how water-resistant they are. They can’t survive in water indefinitely and therefore it is important when purchasing to be cognisant of the limitation that the product carries.
We therefore advise that the user be mindful around water bodies. In effect we advise that users consider taking off the watch when carrying out activities where effectively they will not be using the watch, as it is difficult to ascertain the degree of deliberate exposure to water. How deep and how long. IP67 rating is defined as submersion to a metre for half an hour. In addition, it is important to note that the rating is defined under controlled conditions. The quality of the water is also important, as the rating doesn’t guarantee protection from submersion in other liquids – beer, coffee, salt water (ocean, pools) , soda, to name but a few.
However as per manufactures guidelines, the watches are able to withstand daily exposure of water (splashes etc) and dust hence carrying the waterproof/resistant capability advertised. This capability has no bearing on the functioning capability of the watch, which Awesome GadgetsNZ only use as price point not being called waterproof or resistant, as it is now standard for most smartwatches.
The ability of the watches to resist water ingress is maintained when the user ensures the lid on the simcard slot is firmly and securely tightened. Please ensure the lid has a seal, as that is what gives it its waterproof capability. As per manufactures advise found in the manual when you receive the watch, this capability is lost on failure to ensure this seal is properly closed when you insert the simcard. We at Awesome GadgetsNZ also do not refund or replace as a result as this comes as condition of use of the smartwatch.
Please take good care of the watches. They are good affordable watches. A Pre-Caution reminder is placed by us on top of the product box. Please consider the advise.
All Awesome GadgetsNZ smart watches relies on location information, such as GPS as well as 3rd party telecommunication networks and depends on your Device’s ability to acquire a GPS satellite, (typically not available indoors) a WiFi signal or network coverage. Network coverage and WiFi and satellite signals are dependent on a number of factors outside the control of Awesome GadgetsNZ Ltd including weather, topographical changes, the presence of obstructions such as tall buildings, the functionality of various satellites, cell towers, clouds, and other factors. GPS location readings are inherently subject to “drift” which can affect accuracy in varying increments.
The Se Tracker App collects your unique user identifier and precise or approximate location information as determined through data such as GPS WiFi positioning and Local Base Station(LBS) . During the following scenarios location information cannot be sent to servers: no coverage, no data service on the SIM in the device, In no way is this a consideration that the device is faulty, or requiring a warranty claim OR refund request.
How long does the warranty last
What does the limited warranty cover?
What does the limited warranty NOT cover?
The limited warranty does not cover any problem that is caused by:
Note: There is one month limited warranty on batteries. If you claim the battery to be faulty within that time period, the battery will be inspected and if any user abuse is found on the battery, the claim will be rejected.
The warranty on batteries is subject to the user following all safety and precautions listed on the included warning. e.g. the warranty does not cover overcharging or over discharging.
Please do not ask for returns & refunds for the following reason:
If we have accepted the return of the product you have purchased from us for refund or return consideration, it will be checked for any signs of user damage. If any user damage is found it will not be covered under our warranty and will be returned to you at your own cost.
Any product returned without acceptances from us will not be refunded.
To make sure your return shipment goes as smoothly as possible, please follow these steps:
We kindly ask to return the order in its original packaging (including all accessories) and in a sturdy box for shipping purposes. Failure to which a restocking fee maybe applied.
If you return your item and no user damage was found, we will inspect the item and inform the customer of further process.
If an error was made by us we will cover the return shipping costs. In all other cases these costs will be for you.
All refunds are done for the full purchase amount (excluding initial shipment costs). If a damaged product is returned to us, we can charge you for those damages.
Our refund policy is in line with the Consumer Guarrantees Act (GCA)
If you wish to change or cancel your order, please contact us
Orders will automatically be cancelled when no payment is received.
In case of complaints about a product please contact us
We will then contact the manufacturer/supplier and make sure your warranty is handled correctly.